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San Francisco Department of Children, Youth, and Their Families


For assistance, call the Help Desk:
866-469-6884 (toll-free)
Mon-Fri, 8AM-5PM, Pacific Time

The Executive Director for each contract can make changes to their authorized user accounts. For specific questions regarding usernames, passwords or security issues, please send a message to To assure confidentiality, only DCYF Information Technology staff will have access to this e-mailbox.

Friday, February 07, 2014

Inactive CMS User Accounts to be Deleted Friday 2/14/14

We want to alert you that on Friday, February 14, we will be de-activating CMS User Accounts that have not been used since July 1, 2013 (the start of the 2013-14 Fiscal Year). If you do not want your accounts to be closed out, please be sure to log into those accounts between now and Thursday, February 13.

Friday, January 31, 2014


If you are looking to get trained up on CMS basics, including creating youth records, setting up activities, and taking attendance, check out some of the videos on DCYF's YouTube channel! The videos are organized by service area, so please be sure you are watching the ones appropriate for your program.

All Videos:

K-8 Out of School Time:


Youth Workforce Development:

In-person CMS trainings will now be held quarterly rather than monthly. Please contact your Program Officer if you would like to request additional CMS support.

Friday, November 22, 2013


DCYF has made changes to the School Attending and Current Grade (2013-2014) options in the Participant Records in the CMS. We have removed the options of “Unknown,” “Not Applicable,” and “Other” from the School Attending dropdown menu, and replaced them with options that will more accurately define the status of youth that are not attending a public or private school.

Because of these changes, all Participant Records that were attached to a discontinued option now have blank School Attending and/or Current Grade (2013-2014) fields, and are considered incomplete.

You will need to go back into the affected Participant Records and update those fields with the new options that are available before the youth’s attendance data can be counted in your Workplan Progress Report.

To do so, you will need to run a Missing Demographics Summary report to find out which youth are missing these fields. You can find instructions for running the report here:

Friday, November 22, 2013


Please be sure to re-allocate your new funds before resubmitting your Program Budget page. If you are unable to submit your page due to an issue with submitting a blank Subcontractor Budget page, and your program will NOT be using a subcontractor, click on the "Budget" link on the right side to get to the subcontractor form, and then click “Submit” to submit a blank form. You will then be able to submit your Program Budget page.

Friday, June 14, 2013

This FAQ document summarizes Questions and Responses from the Grantee Workplan Clinics that took place in May 2013. The document is organized by General questions that apply to all 2013-16 Workplans, followed by Strategy-specific Workplan questions.

Friday, October 14, 2011

Citywide Fiscal & Compliance Nonprofit Monitoring Guidelines (FY 11-12)

The link below will allow you to access the Citywide Fiscal & Compliance Nonprofit Monitoring Guidelines. You received a hard copy of these guidelines in FY 10-11. If you have any questions about the information in these guidelines, please contact your program officer.

FY 2011-2012 CCSF Fiscal Guidelines

Wednesday, March 03, 2010

What's Your Average Daily Attendance?

If you are an Out-of-School Time program, Average Daily Attendance (or ADA) is something you should review regularly.

To learn more about ADA and tips for troubleshooting ADA, click on the following link.

Tips on Average Daily Attendance